Customer Service Manager - Logistics - m/f/d

Our client is a leading logistics and freight forwarding company, committed to delivering exceptional service and innovative supply chain solutions. With a strong focus on sustainability, technology, and customer satisfaction, they are shaping the future of logistics across Europe.

To support their continued growth, they are seeking a motivated and strategic Customer Service Manager (m/f/d) to join their team in Hamburg.

Position Summary

As the Customer Service Manager, you will serve as the central interface between customers and internal teams, ensuring a seamless service experience. You will lead a team of customer service professionals, optimise service processes, handle key escalations, and drive initiatives that enhance customer satisfaction and operational efficiency.

This is a high-impact role where leadership, communication, and a solution-oriented mindset are key to success.

Key Responsibilities

• Lead and manage the customer service team to ensure high performance and customer satisfaction
• Serve as the main point of contact between customers and internal departments
• Optimise customer service processes and work flows for efficiency and effectiveness
• Monitor service KPIs and implement continuous improvement initiatives
• Handle escalated customer issues and ensure timely resolution
• Support the company's sustainability and innovation goals through strategic service initiatives
• Utilise CRM systems to manage customer relationships and analyse performance data
• Collaborate with logistics and operations teams to deliver seamless service

Required Qualifications

• Several years of experience in a senior customer service or related managerial role
• Background in logistics, freight forwarding, or transportation is a strong advantage
• Completed degree or vocational training in business administration, communication, or service management
• Strong leadership, organisational, and interpersonal skills
• Proficient with CRM tools and Microsoft Office Suite
• Fluent in German and proficient in English
• Solution-oriented, innovative, and open to taking on responsibility

What's on Offer

• Competitive salary, with bonus.
• Hybrid work model with flexibility
• A modern, collaborative workplace culture
• Comprehensive training and individual development plans
• Attractive social benefits and career growth opportunities
• The unique opportunity to travel on company-operated vessels

Apply Now

If you're passionate about customer service and want to make a real impact in a dynamic logistics environment, this is your opportunity. Apply now with your updated CV and take the next step in your career.