Technical Support Manager | Berlin | €100k

My client who are a global provider of medical imaging solutions are urgently seeking a Technical Support Manager who has a very good understanding of technology and natural handling of IT systems.

Responsibilities:

• Lead a team of 3 System Engineers in a dynamic, expanding business
• Serve as a point of contact for doctors and end-users, gathering feedback on UI adjustments and workflow optimisation
• Provide technical support and training to customers, including radiologists, referring physicians, IT personnel, and technicians
• Offer both go-live and post-go-live support to ensure smooth system transitions
• Conduct in-depth bug analysis and develop immediate and long-term solutions
• Collaborate with product management and development teams to define and implement product improvements and feature extensions
• Plan and execute the integration of PACS and clinical visualisation systems
• Integrate software with other clinical workflow components (KIS, RIS, Patient Portals, AI Applications, Diagnostic Tools)
• Ensure seamless communication across all technical aspects of client projects

Profile:

• Fluent in both written and spoken English; German proficiency required
• Degree in a technical, scientific, or medical field (or equivalent qualification)
• Enthusiastic about adapting to the fast-paced environment of a rapidly growing company
• Experience in medical imaging, software development, DICOM/HL7, SQL, and scripting/programming languages (Python, Perl, PHP, Bash, C#, etc.)
• Knowledge in system administration (Linux, Windows Server, SQL Server, IIS, Docker)
• Familiarity with Git, JIRA Administration, Cloud platforms (AWS, Azure, Google Cloud), Networking, and integrations

Benefits:

• Competitive salary and a comprehensive benefits package.
• Opportunities for professional development in a dynamic, fast-paced environment.
• Work on cutting-edge medical imaging projects that have a direct impact on patient care.
• Flexible work arrangements and a collaborative, innovative team culture.

If this sounds like something of interest, please feel free to apply below or alternatively if you know anyone who could be interested, they can get in touch with me at rmiles@optimussearch.com.