User Help Desk & Infrastructure Team Leader (m/f/d)

We are seeking a Team Leader (m/f/d) for our IT Department / User Help Desk & Infrastructure Team to start as soon as possible.

Start date: immediately
Work schedule: Full-time
Department: IT
Team: User Helpdesk & Infrastructure
Contract: Permanent

Your responsibilities:

• Empowering employees: You will take on the technical leadership of the eight-member User Helpdesk & Infrastructure team and foster open, solution-oriented communication even when dealing with challenging issues. In addition, you will identify development potential, promote strengths, and regularly conduct development discussions.
• Designing IT service processes: You will optimize IT Service Management (ITSM) processes, drive automation forward, and sustainably reduce incident resolution times.
• Modernizing infrastructure: The continuous support and optimization of services in the on-premises data center and the Azure Cloud are just as much a part of your responsibilities as long-term planning and organization for the renewal of the hardware and software in use.
• Ensuring security: You enjoy the targeted selection and implementation of state-of-the-art technologies for identifying and defending against malicious threats just as much as establishing needs-based processes and controls to safeguard our IT security.
• Planning resources: In close coordination with related IT teams, you will coordinate staffing for interdisciplinary projects and ensure service continuity in daily operations (including vacation and absence planning).
• Developing skills: You not only know how to motivate and drive the targeted professional development of your employees, but also raise the team’s awareness of the importance of needs-based communication with our internal customers.

Your profile:

• You have successfully completed training as an IT specialist (m/f/d), a degree in (business) informatics, or a comparable qualification.
• In addition, you have several years of relevant professional experience in IT service management, particularly in designing and optimizing processes in 1st & 2nd-level support.
• Ideally, you already have experience leading diverse teams as well as ITIL certifications.
• For your responsibilities as Team Leader User Helpdesk & Infrastructure (m/f/d), you will draw on your in-depth knowledge of administering hybrid Microsoft infrastructures.
• Your analytical thinking helps you navigate complex structures to manage emerging issues independently and in a results-oriented manner.
• Thanks to your strong interpersonal skills and confident demeanor, you always act in a service- and customer-oriented manner.

Apply here for the position of Team Leader User Help Desk & Infrastructure (m/f/d)

Family and Career

With flexible working hours, emergency childcare, and the option to work remotely on up to 3 selected weekdays, we support you in balancing your career and family life.

Company Culture

Open, diverse—and we’re happy to use first names. Approachability and a respectful, supportive atmosphere are just as much a part of GAG as our annual summer party or our unforgettable Carnival celebrations.

Professional Development

Do you want to keep growing? We offer you the opportunity and support you individually and according to your needs.

Health and Fitness

Your health is important to us. From health days to weekly fitness classes, we offer plenty of opportunities to stay fit.

Employee Foundation

We stand together through all of life’s situations: whether it’s a financial bonus for the birth of your child, support in emergencies, or simply a subsidy for dental work.

There’s more

Working at GAG pays off in every way. We offer a company pension plan, Christmas and vacation bonuses, and subsidize the use of public transportation.

Your Contact

Melanie Lisiecki

GAG Immobilien AG
Straße des 17. Juni 4, 51103 Cologne

Phone: 0221 / 2011-262