WE ARE LOOKING FOR an IT Service and Incident Manager (m/f/d)

Part-time or full-time (20+ hours/week)

Have you ever heard of the term “everyday IT life”? Neither have we. Because there’s no such thing as a boring day in IT. Whether managing the server environment, setting up the network infrastructure for a new location, or implementing new software or cloud apps: our extensive in-house production capabilities and the fact that we have complete control over our IT environment provide a wide-open playground for IT professionals—and our customers appreciate it.

YOUR RESPONSIBILITIES

• Designing effective controls: Coordination, maintenance, and further development of controls and security-related measures.
• Tracking measures: Steering, monitoring, reporting, and escalation for transparent implementation.
• Reliably verifying effectiveness: Regular reviews of the control framework and identification of improvements.
• Professionally supporting audits: Planning and documentation of internal ISMS audits as well as coordination of external audits.
• Sustainably improve service processes: Responsibility for ITIL-based IT service processes with a focus on security.
• Deliver substantive reporting: Management-oriented reporting on risks, controls, audits, and measures.
• Further developing tools: Technical ownership of Matrix42, including data quality, process mapping, and reporting.

YOUR PROFILE

• Degree or training in (business) computer science or comparable qualification
• 3–5 years of experience in IT service management, ideally including IT incident management
• Knowledge of IT management frameworks, particularly ITIL (ITIL 4 certification preferred)
• Experience working with Matrix42 or comparable ESM tools
• Familiarity with relevant standards such as ISO/IEC 27001, ISO/IEC 27031, BSI, KRITIS
• Experience in IT project management
• Strong initiative, assertiveness, and a proactive work style
• On-call availability
• Fluent German and good English skills

WHAT WE OFFER YOU

• Remote work & flexible hours
• Work-life balance
• Fruit, coffee, and beverages
• Personal development support
• JobRad, vacation pay, and Christmas bonus

And many more benefits await you!

GOOD TO KNOW & CONTACT

Interested? Then we look forward to receiving your application, including your earliest possible start date and salary expectations! Would you prefer to work part-time? We offer various part-time models and/or job-sharing options tailored specifically to your needs. Please don’t hesitate to contact us about this.

SOUND INTERESTING? APPLY NOW!

Contact Person
Corporate HR
karriere@hegele.de

Simon Hegele
Gesellschaft für Logistik und Service mbH
Simon-Hegele-Str. 3, 76689 Karlsdorf-Neuthard
www.simon-hegele.com