Ort

Böblingen
Deutschland
Deutschland

Vertrag

Vollzeit, Unbefristet

Datum der Veröffentlichung

2026-09-12

Online zu

2026-11-11
EUR 20.00 HOUR

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Technical Program Manager - Customer Success (m/f/d)

More than half of all the microchips produced worldwide first pass through our hands. As the global market leader of automated test systems in the semiconductor industry we help the world to realize the digital transformation, enable our customers to shape the future and offer you the exciting jobs intended for pioneers. Technical Program Manager - Customer Success (m/f/d) Lead customer-focused technical programs, projects, and escalations, ensuring clear scope, milestones, timely communication, root cause identification, and sustainable corrective actions. Act as the key interface between customers, engineering, service, quality, and management teams to ensure successful execution of customer programs. Define, monitor, and analyze customer-centric KPIs to identify performance gaps and drive data-driven corrective and preventive actions that improve fleet performance, operational efficiency, system utilization, and equipment availability. Support metrology and measurement-related initiatives to improve system performance, product quality, and process capability in customer environments. Translate complex technical and operational data into management-level insights, recommendations, and executive dashboards that drive measurable customer value, productivity, and business impact. Master's degree in Electrical Engineering, Computer Science, Physics, Semiconductor Engineering, or related field. Proven experience in a system-driven environment combining hardware and software products. Experience managing technical projects, programs, or customer-facing initiatives in a complex engineering environment. Experience working directly with global semiconductor customers. Experience with structured problem-solving methodologies such as 8D, RCA, Six Sigma, or similar approaches. Excellent communication and presentation skills with the ability to communicate effectively from engineering experts to executive management. Experience working in international and cross-cultural environments with strong stakeholder management, business acumen, and cross-functional networking skills. Knowledge of the semiconductor industry, semiconductor manufacturing, or Automated Test Equipment (ATE). Understanding of semiconductor test methodologies and system performance optimization. Experience with data analytics and visualization tools such as Power BI, Spotfire, Tableau, or similar platforms. Familiarity with reliability engineering, operational excellence, or quality management systems. Certification in PMP, Agile, Scrum, Lean Six Sigma, or comparable methodologies. German language skills. Benefits Flexible and trust-based working hours, 30 vacation days + option for additional vacation days, mobile working, individual part-time models and programs for extended periods of absence Attractive salary, share in Advantest´s success through our exceptionally appealing bonus program as well as numerous subsidies, discounts and offerings (e.g. bike leasing) Structured onboarding programs and mentoring, development discussions, technical and soft skill trainings, language courses and knowledge sessions Ergonomic working environment, sports and fitness options and events (e.g. Global Challenge) as well as health days Attractive company pension scheme, comprehensive insurance coverage and support in emergency situations Apply now, preferably via our online application tool. Would you like to know more about jobs at Advantest and about our unique team spirit? Our employees offer you their personal insights into our working environment. Would you like to take a closer look how our working environment looks like? Lead customer-focused technical programs, projects, and escalations, ensuring clear scope, milestones, timely communication, root cause identification, and sustainable corrective actions. Act as the key interface between customers, engineering, service, quality, and management teams to ensure successful execution of customer programs. Define, monitor, and analyze customer-centric KPIs to identify performance gaps and drive data-driven corrective and preventive actions that improve fleet performance, operational efficiency, system utilization, and equipment availability. Translate complex technical and operational data into management-level insights, recommendations, and executive dashboards that drive measurable customer value, productivity, and business impact. Master's degree in Electrical Engineering, Computer Science, Physics, Semiconductor Engineering, or related field. Proven experience in a system-driven environment combining hardware and software products. Experience managing technical projects, programs, or customer-facing initiatives in a complex engineering environment. Experience working directly with global semiconductor customers. Experience with structured problem-solving methodologies such as 8D, RCA, Six Sigma, or similar approaches. Excellent communication and presentation skills with the ability to communicate effectively from engineering experts to executive management. Experience working in international and cross-cultural environments with strong stakeholder management, business acumen, and cross-functional networking skills. Knowledge of the semiconductor industry, semiconductor manufacturing, or Automated Test Equipment (ATE). Understanding of semiconductor test methodologies and system performance optimization. Experience with data analytics and visualization tools such as Power BI, Spotfire, Tableau, or similar platforms. Familiarity with reliability engineering, operational excellence, or quality management systems. Certification in PMP, Agile, Scrum, Lean Six Sigma, or comparable methodologies. German language skills.

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Technical Program Manager - Customer Success (m/f/d)

Ort

Vertrag

Datum der Veröffentlichung

Online zu

Technical Program Manager - Customer Success (m/f/d)

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