Technical Consultant – CSM/ CRM/ FSM/ SOM Solutions ...

Location: Remote in Germany, preferred in Leipzig, or near Leipzig. We also consider remote work from any country in Europe

Scope: Full-time

Start: Immediately / flexible

🚀 Who We Are & What Makes Us Special

We are a young, dynamic consulting company with a clear mission: we help businesses sustainably automate and optimize their processes – powered by ServiceNow and cutting-edge AI technology. Our team combines years of experience in IT consulting and startups with a passion for doing things differently and better.

What drives us

We believe that true innovation happens when people take ownership and shape things together. That's why we live entrepreneurship not only internally, but also in the way we work with our clients: approachable, solution-oriented, and always at eye level.

Our promise We establish ServiceNow as a central platform for workflows, data, and AI. With state-of-the-art AI, we digitize and automate processes – from CRM and customer service to HR and IT. The result: radically increased efficiency, full transparency, and a user experience that inspires.

Our vision Pulse & Patterns was founded to build a company that makes decisions aligned with our values and enables genuine co-creation. We live a culture where trust, freedom, and innovation are paramount. We don't care when or where you work – we care about what you achieve. From day one, you'll take on responsibility, bring your ideas to the table, and become part of a team that values you as a person. Together, we shape not only our clients' futures, but our own growth – and we look forward to people who want to walk this path with us.

🎯 The Role

As a Technical Consultant, you work directly on the implementation of ServiceNow CRM solutions, with a focus on Customer Service Management (CSM), Field Service Management (FSM), or Sales and Order Management (SOM). In close collaboration with experienced colleagues, you configure and implement solutions directly on the platform, capture customer requirements, and translate them into technical solution approaches. You work close to the customer, close to the team, and close to real results.

🛠 Your Responsibilities

Technical Project Delivery & Hands-on Development: You configure and develop on the ServiceNow platform in the areas of CSM, FSM, and/or SOM, ensuring that solutions are implemented cleanly and sustainably. To do this, you leverage Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-Server, and more.

Analysis & Solution Design: You capture customer processes, understand their requirements, and translate them into well-thought-out technical solution approaches.

Grow & Contribute: You actively engage with the team, share your knowledge, learn from more experienced colleagues, and continuously develop yourself, professionally and personally.

🧠 What You Should Bring

• At least 1 years of experience configuring and implementing ServiceNow or comparable CRM platforms (e.g. Salesforce).
• Some project experience in a consulting environment would be an advantage — it will help you grow into taking ownership of project delivery with us.
• Hands-on experience in at least one of the areas CSM, FSM, or SOM would be desirable.
• Solid technical know-how: XML, HTML, JavaScript, Web Services, CSS.
• Experience integrating AI tools or automation into workflows.
• Ability to capture, structure, and translate requirements into technical solutions.
• Excellent English, written and spoken (C1 level), and fluent German skills at least at C1 level
• Willingness to travel for customer appointments and team events.
• Self-motivation and a genuine drive to move things forward in a small team.

📜 Certifications

• Certified System Administrator (CSA)

Desirable:

• Certified Application Developer (CAD)
• Certified Implementation Specialist – CSM, FSM

No ServiceNow background? No problem! Comparable experience and certifications, e.g. with Salesforce (Service Cloud Consultant, Field Service Lightning), also work for us.

💡 What You Can Expect from Us

• Creative Freedom & Career with Perspective – Real Impact. You help build our ServiceNow business from the ground up – from strategy to team
• Innovative Environment – Short decision-making paths, dynamic growth, close collaboration with the founders
• Personal & Professional Development – A steep learning curve with a dedicated training budget to strengthen your individual skills
• Flexible Work – Flexible working hours, whether remote or from a design office at 15 locations across Germany – because we respect you and your personal life

✉️ Our Invitation to You

We are looking for people who want to bring their energy, knowledge, and creativity to the table. People who don't shy away from responsibility, but embrace it. People who are at home in a consulting environment, or want to be, and who enjoy shaping Pulse & Patterns together with us.

We look forward to hearing from you!

You're excited to meet us, but we currently don't have a listed position that speaks to you? Then apply on our website with a Proactive application and tell us why you want to join us and what you want to make happen here. For us, a motivated mindset outweighs a perfect skill set. We look

forward to getting to know you!

About - Pulse & Patterns