Aftersales - Service Network Manager/Senior Manager ...

About Xiaomi EV

Xiaomi EV is a core strategic business of the Xiaomi Group. Officially launched in 2024, Xiaomi EV is centered on the “Human × Car × Home” all-scenario ecosystem strategy. We are committed to building technologically advanced, intelligently connected, and high-quality electric vehicles.

Our track record speaks for itself:

• Market Leadership: The Xiaomi SU7 exceeded 300,000 deliveries within 15 months, and the the high-performance SUV Xiaomi YU7 secured over 200,000 pre-orders with deposits within just 3 minutes of its unveiling.
• Performance Excellence: The Xiaomi SU7 Ultra set a new Nürburgring production EV lap record (7:04.957), proving our engineering prowess on the world's most demanding tracks.
• Growth Engine: In Q2 2025, Xiaomi EV emerged as a key growth engine for the Group, working alongside our smartphone and AIoT sectors (connecting nearly 1 billion devices) to fully realize a seamless smart lifestyle.

Our Global Vision

Xiaomi EV’s overseas business is advancing steadily, with global market deployment scheduled for 2027, starting with Europe.

To ensure a successful launch, we have established Overseas R&D Centers and dedicated oversea preparation teams. We are currently focusing on:

• Cutting-edge technological innovation and localization.
• Establishing premium sales, delivery and customer service standards.

We are looking for pioneers with an international perspective to help us lay the foundation for Xiaomi EV’s success gloabally

Job Overview

Based in Munich, Germany, this role is responsible for the overall construction, standardization and operational optimization of the company’s automotive after-sales service network across Europe. The incumbent will focus on building third-party service capabilities and improving the regional service channel management system, ensuring the European after-sales network operates efficiently, complies with local automotive industry standards, and delivers consistent, high-quality after-sales service coverage for end customers and channel partners.

Key Responsibilities

1. European Third-Party Service Capability Building

Plan and build a standardized third-party after-sales service system for the European market. Screen, assess and incubate local third-party service providers, optimize service coverage across European countries, and improve the overall offline service response capacity, service quality and regional coverage of the brand’s automotive after-sales network.

2. Service Channel Management System Construction & Optimization

Establish and iterate the unified European national channel after-sales service management system and management SOPs. Standardize channel service access standards, service process specifications, quality assessment mechanisms and daily supervision rules, realize standardized and systematic management of European regional service channels, and continuously improve channel operation efficiency.

3. Regional Service Network Operation & Upgrade

Track the operation data of European after-sales service networks, sort out channel operation pain points and service quality problems, and launch targeted optimization plans. Regularly conduct service network audits, guide third-party service providers to upgrade service capabilities, and ensure all service outlets comply with European local automotive service regulations and brand unified standards.

4. Stakeholder Collaboration & Resource Coordination

Cooperate with European local channels, third-party service providers and internal cross-functional teams, synchronize service management policies and network iteration plans. Collect regional market service demands and competitor network operation modes, support the continuous optimization and market adaptation of the European after-sales service system.

Job Requirements

1. Professional Working Experience

5+ years of working experience in automotive after-sales service network management with solid European market operation experience. Familiar with the operation logic and development rules of European automotive after-sales service networks.

2. Core Business Capability

Proven practical experience in European market third-party service capability construction and official service channel management for mainstream automotive brands. Capable of independently planning network layout, building service systems and promoting channel standardization management.

3. Regional Market Literacy

Familiar with European local automotive after-sales industry regulations, service access standards and channel operation modes. Able to accurately identify market gaps and continuously optimize regional service network coverage and service quality system.

4. Comprehensive Competencies

Possess independent project planning, resource coordination and problem-solving capabilities. Data-driven with strong market insight and execution. Proficient in English for cross-regional business communication; German language capability is preferred.

Preferred Qualifications

• Working experience in European mainstream or premium automotive brand after-sales network system
• Successful experience in independent construction and upgrading of European third-party automotive service networks
• Familiar with multi-country channel management and cross-cultural collaboration in Europe

Who You Are

• Global Mindset: Experience working in cross-cultural environments, ideally within the Automotive, Tech, or EV sectors.
• Professional Excellence: A track record of success in the German and Europe market, understanding local consumer behavior and industry standards.
• Entrepreneurial Spirit: Comfortable with the "start-up" phase of an overseas expansion while backed by a Fortune Global 500 company.
• Innovation Driven: Passionate about smart mobility and the future of integrated AIoT ecosystems.

Why Join Us?

• Impact: Be part of a historic milestone as Chinese intelligent vehicles go global.
• Innovation: Work with a team that holds an "Engineer Mindset" and values "Co-creation & Consensus."
• Growth: Massive career potential as we scale from a preparation team to a full market presence.

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