Opportunity for a mandarin speaking professional to join a global leading solar Inverter & BESS manufacturing company.Title: Senior Technical Support Manager - EMEA 欧洲区技术负责人Industry: Solar Inverter, BESS EV ChargerPrimary Location: Germany with domestic and international travel including to HQ in ChinaEmployment Type: Full-timeHow you´ll help us:Develop the local business plan and do resource planning in line with the global strategy to achieve growth objectivesImplement and operate processes according to service levels and service objectivesCoaches and develops the service and support teams (skills, processes, ensure teamwork/integration, KPIs)Formulate and implement actions necessary within the service business to achieve the annual budget targets and KPICreate, develop and sustain a culture of team spirit, accountability, motivation and result orientation, recruiting talent with these behaviorsTarget the primary and large accounts and take personal responsibility to create opportunities within those accounts to increase customer satisfactionSuccessful Manager of change (e.g. implementation of HQ service process topics, like new systems, tools and processes)Take responsibility for Service Partner management and maintenanceImplement the action in EMEA of the key customer escalationJoin key meetings as local TS Service representativeTake responsibility for technical support as well as the performance management to local partners of repair & maintenanceYour background and skills:Bachelor or above degrees, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines.Previous experience in a leadership position.Fluent in Mandarin and English.Knowledge of the technical requirements for PV inverter, energy storage systems, EV chargers in the distribution and/or utility scale segments.Ability to lead and focused in a dynamic, fast-paced environmentIdeally 10 years in operative service for electro-mechanical b2b products,Prior work experience in a PV related industry is not a necessity but will be an advantageYour attributes:Self-motivated and performance drivenExcellent interpersonal and communication skillsProactive, dynamic, solution and customer orientedLeadership of across regions, to coaches and develops the teamWhat we offer:Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open-minded environmentAssisting you in to develop, personally and professionally, to grow internally within an international environment which leverages your abilities, skills and expertiseProviding you the unique opportunity to be part of an ambitious, energetic and rapidly growing team with flat hierarchies, fast decision making and strong opportunities to successfully cultivate your long-term path within the renewable energy industry